דרושים Post Sales

Development experience of 3-4 years in C/C++ - well familiar with development and debugging platformsB.A or B.Sc degree in Computer Science or similar technical degreeExperience in dealing with support cases and presale processes

Technical support engineer for Ethernet transport + TDM systems.The engineer will perform testing of features as part of demo and field trials with customers· The engineer will provide technical assistance to exist customers by performing advanc

2-4 years of related experience.Excellent communication skills - verbal and written.Ability to negotiate an amenable solution with customers when differences exist.BA/BS degree in business, computer science or engineering; MBA desirable.Ability to facilit

Requirements:
Experience with networking protocols and equipment
ISP or Mobile Operators experience - an advantage.
CCNA/CCIPor equivalent - an advantage.
Experience with Linux Operating system
Knowledge of Linux commands
Ability t

Customer Support Engineer/Tier3 for Comverse Billing products in EMEA – working closely with R&D/Release Managers/PM/PS/Sales.
Customer facing; interface with customer by phone, e-mail, face to face.
Follow and manage the client relationship.
Product Installation (Remote and on site).
Provide pro- active support by resolving known issues.
Provide expertise to other support engineers on specific technical issues.
Investigate and troubleshoot and follow issues reported by clients (coordination to meet SLA).
The position required 24/7 on call rotation and travelling abroad.

• Familiarity with Billing Systems (Pre & Post Paid), CRM, Oracle DB, Unix, Linux, AIX – mandatory.
• Networking LAN/WAN environments, TCP/IP, Signaling SS7/IP networks, Mobile networks, Telcos and Mobile Operators Tier1/Tier2 related networks, Routers, Switches, FWs, Remote accesses devices, etc. – mandatory.
• 3-5 years of experience in enterprise-scale hands on experience (S/W & H/W.) – mandatory.
• Excellent English and Hebrew language - Spoken and Written (including technical writing) – mandatory
• Experience with customer care and project management.
Graduate of Computer Science/Engineering - an advantage.

מהנדס תמיכת לקוחות חו"ל. היקף נסיעות 50%

•First degree graduate in Electronic Engineering, Computer Science – Advantage
•Certified Practical Engineer (14- year education) or, Certified Technician (13-year education), or
Technical education in the army or in the workplace and several years of experience in the field

•2 years experience in customer facing jobs
•1-2 years experience in IP\Telephony environments
•Technically adept in IP networks and protocols (Ethernet, ATM, FR, VoIP, Application level protocols)
•Technically adept in Linux Operating Systems
•Knowledge in Microsoft Operating Systems - Advantage
•Knowledge in DB applications (SQL, Oracle) – Advantage
•Familiar with mobile networks and protocols (GSM, UMTS, SS7) - Advantage
•Excellent communication skills
•Strong analysis and problem solving skills
•Excellent English. Other languages - advantage
•Travel abroad – 50%