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Help Desk Tier 1 and 2

הגש/י מועמדות
RADWAREThe IT representative will be part of the Helpdesk/NOC team, handling and answering tickets and other issues raised by Radware employees and outsourcing personnel, and performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and a solid work ethic.
The candidate should have sufficient knowledge to act as both Tier 1 and Tier 2 support, a role that requires an experienced technologist with a proven track record of hands-on experience in the Networking, System, and Security fields.
Responsibilities
Customer support via e-mail, phone, and frontal, all subject to SLAs and KPI maintenance of customer service SLAs
Work with senior level administrators to determine and resolve high level problems
Management of production infrastructure hardware/software and related technologies
Document and improve existing processes
NOC (Network Operation Center) - The role includes monitoring servers, network traffic, and services
Job Requirements:Minimum of 3 years of hands-on experience
Strong communications skills and ability to impart information about technology and IT services to Radware employees
Advanced troubleshooting skills for both familiar and unfamiliar technologies
Excellent written and verbal communication skills in the English language
Exceptionally self-motivated and directed with the ability to set and manage priorities judiciously
Availabilty to work in shifts - 24x7 inbound call environment supporting and troubleshooting systems managed by Radware’s IT
Independent access to work on Saturdays and holidays
Technologies
Hardware (PC/ LT installation and internal troubleshooting)
Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook,Excel, Word, SharePoint, One Drive, and so on)
User management (Azure, Active Directory MS Exchange, Exchange online)
NOC (Network Operation Center) monitoring servers, network traffic, and services
Networking (Cisco, TCP/IP ,DNS, FTP, DHCP)
Operation Systems (Win7-10, Linux, Ubuntu)
Required Experience:3-4 שנים
Locations:מרכז, שרון
Job Date:20/06/2019
Job Scopes:משרה מלאה, משמרות
For more jobs and additional info about:RADWARE


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