לצערנו המשרה כבר לא בתוקף

Support Shift Manager-Arabic speaker

3-4 שנים |
משרה מלאה
| לפני 8 שעות
תיאור משרה

Responsibilities
Collaborate with the regional management team to ensure daily workforce coverage
Communicate daily goals with the team
Ensure effective agent operation and assist in escalated customer interactions
Monitor performance and quality KPIs and take part in agent mentoring
Maintain shift logs and other data recording requirements
Develop and maintain the schedule for staffing
Assist the management team in planning headcount requirements
This position is open for candidates located in Israel only.

דרישות התפקיד

2 years minimum of experience in support shift/team management - Must
3 years minimum of experience as T2/T3 support agent in a software company - Must
3 years minimum of experience using customer support platforms and systems (ticketing, chat, voice, social) - Must
Experience with support workforce management tools
Familiarity with WordPress and other CMS platforms
Familiarity with HTML, CSS, JavaScript, PHP and other languages
Knowledge of web development tools and web applications
Effective oral and written communication skills in English, other languages are an advantage
Ability to multitask in a high-pressure and sometimes hectic atmosphere
Driven to explore new methodologies and identify new opportunities for growth
Ability to breakdown complex issues and guide through technical processes in layman's terms
Self-motivated and accountable when working independently
A team player who cultivates a trusting and transparent culture
Exceptional courtesy, patience and overall a “people person”