לצערנו המשרה כבר לא בתוקף

Customer Service Team Leader

3-4 שנים |
משרה מלאה
| לפני 2 שעות
תיאור משרה

What will you be doing?

Take part of the member’s daily management including time schedule, vacations and work division.
Help the team members with their daily work and answer their questions
Train new members and evaluate the (QC) existing team
Lead technical disputes (Tier 2) escalation
Help on-going development of CS working tools
Response to official complaints and provide answers following market events
Coordinate with other departments on a daily basis
Provide assistance to marketing and product departments
Issue a daily update email
Focal point and knowledge base / FAQ for the CF members
Reports (daily issues, complaint, PP monthly, daily workload)

דרישות התפקיד

Want to join? If you



Have English at mother tongue level– A must
Great interpersonal skills
Service orientated – the ability to provide “WOW” service
Have passion and motivation to create and develop
Have great financial understanding of the market
Understand the world of service (Procedures, protocols etc.)
Have great understanding in the company’s products, services and offering
Have great analytical skills


Besides that, you must possess the following qualities

Have leadership skills
Have excellent interpersonal and communication skills
Be Patient but demanding
The ability to work in stressful situations
Be highly organized and methodical
Have the ability to work well with interfaces
Be highly dedicated and committed

-This position is a full-time position and will include demanding hours and high availability

טווח שכר