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High Tech Company
For a startup developing internet-related commercial products, with offices in the Sharon.
Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Providing reliable resolution of critical and high impact problems
Working closely with cross-functional teams, our developers and operation teams in the U.S to solve customers problems efficiently
Manage technical escalations to the appropriate teams, ensuring timely response and resolution
Create internal documentation and perform knowledge-sharing with the team members
Actively monitor and detect any issues in the system and assist to keep it running smoothly משרה 102768
2+ years of experience in tier 2 Technical Support Engineering role or other related fields
Proven experience with databases and high-level SQL queries - Must!
Excellent troubleshooting, problem-solving and analytical skills
Excellent written and verbal communication skills in English
Ability to understand complex flows and work in collaboration with the R&D department
Working in shifts - Night shifts will be done remotely
Familiarity with API, reading XML and JSON files– Advantage
Experience in Fintech company - Advantage
Multi-tasking, self-learning, highly motivated and a team player!