A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
• Act as a technical focal point for IBM Trusteer customers, using several communication channels such as ticketing system / e-mails / phone calls
• Troubleshoot and conduct in-depth analysis of IBM Trusteer systems and possible causes of issues to resolve customer problems
• Act as “first line support” to provide all necessary information to the escalation team. Serve as interface for other organizational units in the company
• Work in a diverse international environment.
Required Technical and Professional Expertise
An active student with at least 1.5 years until graduation
Ability to work up to 4 shifts per week (8 hours shift, including evenings and Fridays)
Proven experience in enterprise technical support / IT support / as a technical engineer
Basic experience in databases and SQL
Fluent English, excellent customer-facing and communication skills (verbal and written)
Preferred Technical and Professional Expertise
Basic familiarity with the Cyber Security field Web technology
Technical background working with Windows/MAC /Android operating systems
Highly motivated and a team player