IT support team leader for a global organization

פתח תקווה |
5-6 שנים |
משרה מלאה
| לפני 14 שעות
תיאור משרה

ניהול צוות תמיכה במוקד גלובלי בחברה בינלאומית, תמיכה במשתמשים שהם צוותי R&D הארגון ממוקם בפ"ת, העבודה השוטפת מתנהלת באנגלית
תמיכה ופתרון תקלות למשתמשי מערכות הפעלה WIN ו MAC

דרישות התפקיד

Proven work experience as a global Help desk team leader of at least 2 years
Must have good understanding of a “service business” and KPI’s.
Knowledge and experience in supporting development (R&D) teams
Min. of 3 years prior experience as an IT support engineer
Strong knowledge of Microsoft Windows operating system, Microsoft Office products
At least 3 years of proven experience in Active directory, Office 365, VPN, Printers, Personal computing.
Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
Excellent communication and customer service skills
Excellent time management skills
Excellent ability to multitask across multiple projects and prioritize in fast paced environment.
Mac operating system and Mac management – big advantage
Image computers according to specification using SCCM/JAMF/MDM – big advantage.
Excellent written and verbal communications skills in English.
Able to work with a globally distributed team.
Familiar with security products (AV, EDR etc.).
Hardworking and flexible with the ability to work under pressure.

טווח שכר

15000-18000

Mandatory Requirements