Customer Success Manager

רמת גן |
3-4 שנים |
משרה מלאה
| לפני 22 שעות
תיאור משרה

The Ofakim Customer Success team is truly unique and unlike any other. We face unlimited opportunity to scale up. Each member of our experienced team is valued for their input, their expertise and their ideas. We are 1 team, 1 company with 1 goal.
We help one another, cover for one another, celebrate our successes together as a team and learn from one another as we grow.
If you are ready to make your impact on the day to day of people, to change the way business is done at the highest level, we want to talk to you.
Buckle up. It’s going to be an amazing ride.
You Will
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.

דרישות התפקיד

• Communications or Marketing Degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.