Technical Support/ Help Desk

תל אביב |
1-2 שנים |
משרה מלאה
| לפני 4 שעות
תיאור משרה

We Are Gimmonix
Gimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a driven candidate to join our team as customer support.

We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.


The role
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Working days Sun - Thu / Mon - Fri


Responsibilities
API integration functionality
System functionality monitoring by examining logs
Performance monitoring and issue escalation
Act as the technical escalation point
Close liaison with QA

דרישות התפקיד

What you bring to the team
Previous experience as Technical Support
English - mother language level, other languages is a significant benefit
"Outside the box" thinker and the ability to find and solve problems - a MUST
Experience with XML, JSON - a MUST
Willingness to work hard and at unconventional working hours
Experience with SQL queries - an advantage
Experience with Web Debugger - a benefit