An online trading company is looking for a monitoring agent.
This person will be responsible for listening to and rating calls in a confidential fashion with the aim to improve overall quality of calls.
· Daily call monitoring via live or recorded calls to ensure quality standards
· Evaluate results of call monitoring trends and collaborate to develop action plans for process improvement including training and/or scripting needs
· Review calls and call scores to improve overall call quality
· Arabic/French - mother tongue
· English - high level
· High school diploma required
· Previous experience providing constructive feedback in a care center/contact center environment-an advantage