לצערנו המשרה כבר לא בתוקף

Senior Technical Support Engineer

5-6 שנים |
משרה מלאה
| 07/09/2021
תיאור משרה

For a startup developing infrastructure solutions for software applications, with offices in the center, we are looking for a Senior Technical Support Engineer.

In this role you will be responsible for the following:
•Help customers worldwide from on-boarding phase to long term support, through support portal, chat, screen-share and calls, if required.
•Resolve complex technical issues and work with the Engineering and Product teams for escalation when needed.
•Managing independently a queue of tickets and technical projects
•Develop internal and external knowledge bases to better support the customer's needs.
•As the first full time Support Engineer help build processes and collaborate regularly with other departments such as R&D, Product and Customer Success
•Adapt and innovate in order to constantly improve the customer experience.
•Write documentation, create examples and how-to documents, on a regular basis משרה 104117

דרישות התפקיד

4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support setting
Highly technical, with hands-on experience with technical support work
Ability to work in flexible hours and weekends when needed
Experience working with Kibana / Zendesk / JIRA or equivalent software
Experience with Linux, Bash, Containers Architecture
Fluent English - Mother tongue grade
Preferred Qualifications:
•Working experience with Kubernetes
•BSc in Computer science/Industrial engineering