PSO Engineer

הרצליה |
3-4 שנים |
משרה מלאה
| לפני 18 דקות
תיאור משרה

Avatrade is a Global Fintech company, located in Herzliya Pituach, that provides its customers, a state-of-the-art trading platform with a very diverse and efficient tools set to achieve best trading results.

We are looking for an experienced PSO Engineer to help our Professional Services team provide a state of the art services to our clients.

Responsibilities:
• Provide customer centric service and technical 2nd tier support
• Classification, diagnosing, troubleshooting and communicating software and hardware incidents
• Providing service while meeting team's and company's SLAs
• Manage Major Incident's Triage meetings, escalations and communications
• Establish good relationships with the respective parties (R&D, Project, Product…)
• Operation in an Agile (Scrum Methodology) environment
• Work in shifts ( 8:00-17:00 / 10:00-19:00) , Sunday – Thursday \ Monday – Friday

דרישות התפקיד

• 3+ years of experience in software technical support or a similar position
• Service orientation and passion for problem solving
• Excellent written and verbal communication skills in English
• Must be flexible and efficient at multi-tasking in a high profile and fast-paced environment
• Experienced with Monitoring and Dashboard Tools (Sumologic, ELK, Grafana, Nagios…)
• Autodidact and Team player
• Familiar with the software development lifecycle
• Experience in online companies or corporates - Advantage