We are looking for a Customer Service Representative to join our great CSR team.
We are happy to provide the freedom and flexibility of a hybrid remote and in-office work environment for all our team members
What will your work be like?
As a Customer Service Representative (CSR), you will provide immediate response and customer relations services to Enterprise customers, Cloud Service Providers and business partners that are leveraging Zerto in order to protect their application or offer Disaster-Recovery-as-a-Service (DRaaS).
Provide immediate response to customers (by mail, phone and chat) regarding real time issues and service requests
Management of customer interaction with utmost professionalism
Manage and track customers issues and requests
Manage user access to Zerto resources
Troubleshoot access issues are required
Work directly with the Technical Support Level 1 team and various sales teams
What’s in it for you?
Flexible shifts, suitable for students
Excellent employment terms compared to industry standards
Be part of a fast growing and exciting start-up
Be a part of a young, dynamic, knowledgeable and professional support team
Who you are?
You have excellent interpersonal soft skills and team workability
You are able to handle stressful situations with a level headed approach
You hold native level spoken and written English – Must be Service-oriented
You have good self-learning skills
You are well organized and methodical
You have the ability and willingness to work rotating shifts to cover 24x7x365 global time zones
Preference of 4 shifts per week
You must have at least 2 years left to graduation
Bonus If You Have The Following:
Experience in customer service via email or telephone - strong advantage
Previous experience in Monitoring/NOC roles – strong advantage
Experience with CRM systems (Salesforce)