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Who we are:
Founded in 2013, Fieldin is a global brand backed by top tier investors. Serving growers in three continents across hundreds of thousands of acres. As a market leader in its segment, FieldIn is growing 3X year over year.
Fieldin provides a groundbreaking IOT platform and service for the commercial agriculture industry. Fieldin has created a unique data driven product that impacts the operational performance of its partners. With smart sensors we help farmers/growers manage their entire operation remotely and gain actionable insights on how to improve operational efficiency and decrease loss of yield.
Learn more online at https://www.fieldin.com/
Fieldin is looking for a Customer Support Engineer to provide excellent customer service to our customers as well as internal stakeholders, driving customer satisfaction, loyalty, and retention.
The Customer Support Engineer will be the focal point to address all customer-related issues throughout the account lifecycle, to triage and ensure professional and timely resolution of inquiries and requests.
Improve customer service experience, create engaged customers, and facilitate organic growth
Own customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve issues with software, hardware, and configurations
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Refer to internal database or external resources to provide accurate solutions
Prioritize and manage several open issues at one time
Keep accurate records and document customer service actions, discussions, and resolutions
Maintain professional and jovial relationships with customers
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