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An established high-tech company founded in 2006, located in Israel (Raanana) and Boston US.
Our platform combines technology health, performance, and security into a unified, data-rich dashboard to help you make smarter risk-based business decisions. The Centerity Secure AIOps platform increases visibility and reduces risk by collecting KCIs/KPIs from tools and applications; measures and improves SLAs, and proactively triages them to mitigate business impact and reduces mean-time-to-detect (MTTD) and mean-time-to-repair (MTTR).
Using machine learning and behavioral analytics, the platform addresses performance issues before businesses are impacted. Dynamic service views and role-based dashboards further ensure that the right stakeholders see the relevant data right when they need it.
Centerity gives you Comprehensive Visibility Ensures Critical Business Services
Secure AIOps brings informed decision-making that understands operational readiness and business risks.
Centerity is looking for a hands-on Technical Support to join our professional services team!
1. Provide Tier 1 and Tier 2 technical support to customers and internal teams.
2. Investigate and troubleshoot complex customer issues and assure customer satisfaction.
3. Support customers calls, and meetings.
4. Continue to build and improve internal technical support processes
5. Maintain and update our internal Knowledge Base, a repository of informative articles and best practices about our product.
Job Requirements and Experience
• Education in the field of industrial engineering and management / software / support
• 1+ year as Tier 1 and Tier 2 technical support to customers – a must
• Excellent presentation and interpersonal skills.
• Ability to work in a team
• Motivation and ability to self-study,
• A proven experience in customer support for software systems, in a technology-driven company
• IT background – A must
• Monitoring systems experience – High Advantage
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