לצערנו המשרה כבר לא בתוקף

Technical Support & Onboarding Specialist

1-2 שנים |
משרה מלאה
| לפני 15 שעות
תיאור משרה

Valigara is a pioneer SaaS company enabling the full-scale digital transformation in the jewelry and diamond industries. Our core software product, Valigara Online Jewelry Manager, is the only multi-channel eCommerce solution in the world, tailored for the jewelry industry. We allow jewelers take their online operation to the next level.

Headquartered in Haifa, Israel, Valigara provides its services to both the most established jewelry etailers and brands on one side, and jewelers starting with their online presence on the opposite. Being an eCommerce pioneer in the industry, Valigara has a strong professional network, and a solid position of a leading expert in its sphere.

Daily operation
Respond to customer queries in a timely and accurate way, via phone, email or chat
Successfully onboard new customers, help set up their account, troubleshoot issues and ensure they are getting the most out of our mobile platform.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update and engage customers with new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams

Strategy level
Maintain product documentation and solution center
Structure the knowledge and polish work processes
Initiate, plan and execute improvements in all spheres of your work

דרישות התפקיד

:Technical
Experience as a Technical Support Specialist or similar CS role
Tech savvy
Fluency in both English and Hebrew
Knowledge of the eCommerce or Jewelry worlds – advantage
Previous experience on a Customer Success team – advantage

Personal
Ability to plan your work day, and reach the goals
A natural problem solver, who can think under pressure and flourishes in a fast-paced environment
An unwavering positive attitude and a love for helping others succeed
Ability to work in the dynamic situations and manage them effectively
Excellent communication skills in both writing and speaking;