IT Support Specialist

Requirements:
4+ years’ experience in IT support / service desk / desktop support – supporting a business production environment
Strong Windows 11 end user support experience (desktop troubleshooting, application support, device setup)
Hands-on experience supporting Microsoft 365 (mailboxes, Teams, OneDrive/SharePoint, licensing/access support as relevant)
Working knowledge of Entra ID (Azure AD) including user/group/device management and security controls
Experience with endpoint management tools (e.g., Intune/MDM), device provisioning/imaging and compliance policies
Basic knowledge of networking and troubleshooting concepts (TCP/IP, DNS, DHCP, VPN)
Experience with installation, configuration and troubleshooting of end user hardware (laptops/desktops, docking stations, printers, peripherals)
Must be a team player with initiative, ability to work independently and manage multiple tasks through to completion
Strong verbal and written communication skills in English



Advantages:
Linux experience (basic troubleshooting/CLI)
Experience supporting identity/security initiatives (e.g., MFA rollout/support, Conditional Access troubleshooting, least privilege approaches)
Ability to research, evaluate and recommend new tools and solutions to improve support and reliability
Familiarity with monitoring/remote support tools and maintaining internal documentation/knowledge base

Office is located in Jerusalem (hybrid – 2 days in the office)