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דרושים tier 2 support engineer

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Technical Support Engineer

לפני 11 שעות
הגש/י מועמדות
RADWARERadware is seeking qualified Tier 2 technical support professionals to expand its TAC team. Radware products supported by the TAC team include ADC (Application Delivery Controllers), Web Application Firewall (WAF), and IPS (Intrusion Prevention System) products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners in the highest professional manner.
TAC Engineers performing the following duties:
· Provide Level two and three technical support for Radware products
· Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
· Take responsibility for customer satisfaction and overall success of the TAC team
· Respond in a timely manner (within documented SLAs) to support customer issues and inquiries
· Document actions in tickets to effectively communicate information internally and to customers
· Resolve problems independently and understand the correct escalation procedures
· Reproduce and debug customer-reported problems in a lab environment as necessary, and working with the Engineering and test teams to resolve issues
· Document issues using the Radware Knowledge base format, for both internal and external customers
· Provide timely feedback within the development process regarding customer-reported product issues
Job Requirements:Requirements
Minimum of 4 years of experience as a full time product support person for an international hi-tech company
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong oral (phone) and written (e-mail) communication skills in English
Self-managed and team-oriented
Deadline and detail-oriented
Highly motivated
Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPsec
In-depth understanding of protocol and network analyzers
Clear understanding of the software development process and lifecycle, including the role of customer support and sustaining product engineering in that process
Proven track record of working with an enterprise and carrier class customer base
Advantages
Experience with Perl Scripting
Experience with penetration testing techniques and tools
Required Experience:3-4 שנים
Locations:מרכז, שרון
Sub Categories:תמיכה
Job Scopes:משרה מלאה, משמרות

Senior Embedded developer

לפני 12 שעות
שלח קורות חייםהוסף לסל
L4B SoftwareL4B Software is a fast growing, global software company with its headquarters in Germany. We are focused on Embedded software solutions and support leading OEMs and Tier-1-clients in the automotive, customer devices and industrial automation industries.
For our Embedded SW team We are recruiting a Senior Embedded Engineer.
Job Requirements:- In-depth experience in C/C++ development, including a solid
understanding of object-oriented programming and design
- Good expertise in OS such as Linux, Unix-like or others
- BSc/MSc Computer Science, Electronic Engineering or Software
Engineering
- Enthusiasm to work with “real-world physical devices”
- Experience with SW version control in Git
- Fluent English language skills
- Excellent teamwork capability
Nice to have:
- Integration with build systems like Yocto, Buildroot and AOSP
- Modification of Linux kernel components
- Integration of boot processes e.g. U-Boot
- Experience with low-level drivers implementation
- Experience with containerization & virtualization (Docker, VMs)
- Experience with modern DevOps stack (git, GitHub, Gerrit, Jenkins or others)
- Embedded expertise and experience in automotive industry
- Experience with agile software development cycle
- German language skills
What we offer:
- Open, team oriented corporate culture, that supports direct communication in the whole company
- You will contribute to every day decisions, and the company’s future.
Your opinion matters!
- Exciting working environment – share with us your passion for the latest technology
- Unique team spirit – become part of our team, consisting of international experts in our multicultural branches
- A flexible work schedule for a healthy WLB
Required Experience:3-4 שנים
Locations:מרכז, שרון
Sub Categories:RT / Embedded, C++ / C, LINUX / UNIX
Job Scopes:משרה מלאה

SW Developer

לפני 15 שעות
שלח קורות חייםהוסף לסל
L4B SoftwareL4B Software is a fast growing, global software company with its headquarters in Germany. We are focused on Embedded software solutions and support leading OEMs and Tier-1-clients in the automotive, customer devices and industrial automation industries.
For our Embedded SW team We are recruiting a SW Developer.
Job Requirements:Required qualifications
-Excellent knowledge of C/C++, as well as a solid understanding of object-oriented programming and design
-BSc/MSc Computer Science, Electronic Engineering or Software Engineering
-Experience with SW version control in Git
-Fluent English language skills
-Excellent teamwork capability
Nice to have:
-Embedded expertise and experience in automotive industry
-Experience in Linux development environment
-Experience with agile software development cycle
-German language skills
What we offer:
-Open, team oriented corporate culture, that supports direct communication in the whole company
-You will contribute to every day decisions, and the company’s future.
Your opinion matters!
-Exciting working environment – share with us your passion for the latest technology
-Unique team spirit – become part of our team, consisting of international experts in our multicultural branches
-Enjoy a flexible work schedule for a healthy work and leisure balance.
Required Experience:1-2 שנים
Locations:נתניה, רעננה / כפר סבא, הרצליה / רמת השרון, הוד השרון, חדרה
Sub Categories:C++ / C, RT / Embedded, LINUX / UNIX
Job Scopes:משרה מלאה

Senior Embedded developer

לפני 15 שעות
שלח קורות חייםהוסף לסל
L4B SoftwareL4B Software is a fast growing, global software company with its headquarters in Germany. We are focused on Embedded software solutions and support leading OEMs and Tier-1-clients in the automotive, customer devices and industrial automation industries.
For our Embedded SW team We are recruiting a Senior Embedded Engineer.
Job Requirements:- In-depth experience in C/C++ development, including a solid
understanding of object-oriented programming and design
- Good expertise in OS such as Linux, Unix-like or others
- BSc/MSc Computer Science, Electronic Engineering or Software
Engineering
- Enthusiasm to work with “real-world physical devices”
- Experience with SW version control in Git
- Fluent English language skills
- Excellent teamwork capability
Nice to have:
- Integration with build systems like Yocto, Buildroot and AOSP
- Modification of Linux kernel components
- Integration of boot processes e.g. U-Boot
- Experience with low-level drivers implementation
- Experience with containerization & virtualization (Docker, VMs)
- Experience with modern DevOps stack (git, GitHub, Gerrit, Jenkins or others)
- Embedded expertise and experience in automotive industry
- Experience with agile software development cycle
- German language skills
What we offer:
- Open, team oriented corporate culture, that supports direct communication in the whole company
- You will contribute to every day decisions, and the company’s future.
Your opinion matters!
- Exciting working environment – share with us your passion for the latest technology
- Unique team spirit – become part of our team, consisting of international experts in our multicultural branches
- A flexible work schedule for a healthy WLB
Required Experience:3-4 שנים
Locations:מרכז, שרון
Sub Categories:RT / Embedded, C++ / C, LINUX / UNIX
Job Scopes:משרה מלאה

C/C++ Developer

לפני 15 שעות
שלח קורות חייםהוסף לסל
L4B SoftwareL4B Software is a fast growing, global software company with its headquarters in Germany. We are focused on Embedded software solutions and support leading OEMs and Tier-1-clients in the automotive, customer devices and industrial automation industries.
For our Embedded SW team We are recruiting a C/C++ Developer
Job Requirements:Required qualifications
-Excellent knowledge of C/C++, as well as a solid understanding of object-oriented programming and design
-BSc/MSc Computer Science, Electronic Engineering or Software Engineering
-Experience with SW version control in Git
-Fluent English language skills
-Excellent teamwork capability
Nice to have:
-Embedded expertise and experience in automotive industry
-Experience in Linux development environment
-Experience with agile software development cycle
-German language skills
What we offer:
-Open, team oriented corporate culture, that supports direct communication in the whole company
-You will contribute to every day decisions, and the company’s future.
Your opinion matters!
-Exciting working environment – share with us your passion for the latest technology
-Unique team spirit – become part of our team, consisting of international experts in our multicultural branches
-Enjoy a flexible work schedule for a healthy work and leisure balance.
Required Experience:1-2 שנים
Locations:נתניה, רעננה / כפר סבא, הרצליה / רמת השרון, הוד השרון, חדרה
Sub Categories:C++ / C, RT / Embedded, LINUX / UNIX
Job Scopes:משרה מלאה

Technical Support Engineer - Tier 2 Shifts

לפני 15 שעות
שלח קורות חייםהוסף לסל
TipaltiTipalti is looking for a Technical Support Engineer to become an integral member of an R&D team responsible for investigating highly technical and complex issues while working closely with our developers. You will take part in maintaining the trust of our operation teams by defining and handling a wide variety of use-cases, in addition to an ongoing improvement of our services and deliveries. 
You will join a team of professionals developing a successful product, processing over $6.5B a year in payments and serving over 3,000,000 payees around the world. You will have a chance for a great business impact by joining a growing team in a working environment that Supports independence and improvement. 
Responsibilities:
Diagnose, troubleshoot and isolate the root cause for complex problems
Manage technical escalations to the appropriate teams, ensuring timely response and resolution Work closely with cross-functional teams, such as Support, Product and Engineering teams to translate customer business needs in a technical way and vice versa.
Document technical knowledge in the form of Articles, Manuals in the Technical Support Knowledge Base Actively monitor and detect any issues in the system and assist to keep it running smoothly
Job Requirements:1+ years of experience in tier 2 Technical Support Engineering role or other related fields.
 Experience in hands-on Technical Support and excellent communication skills.
Willing to work Monday to Friday in shifts during California business hours.
 Working hours in shifts: 10:00am – 7:00pm / 7:00pm – 3:00am (Israel Time)
Excellent written and verbal communication skills in English.
Proven experience with databases and SQL queries - Must!
 Familiar with XML and JSON files – Advantage.
Excellent troubleshooting, problem-solving and analytical skills.  Multi-tasking, self-learning, highly motivated and a team player!
Required Experience:1-2 שנים
Locations:מרכז, שרון
Sub Categories:תמיכה
Job Scopes:משרה מלאה, משרה חלקית, משמרות

IT T2 service Engineer

לפני 16 שעות
שלח קורות חייםהוסף לסל
Verint SystemsVerint is looking for Tier 2 - Service Engineer to join our global IT department.

In this role, you will:

Support ongoing clients incidents
Maintain Microsoft Windows based network environment: smartphones, IP phones, printers.
Manage projects in the IT and implementing them.
Job Requirements:Academic graduate
MCSA / MCITP - advantage
Professional knowledge with Windows 7 OS and above
Professional knowledge with active directory, exchange server , windows server – all versions
Experience with VMware system - advantage
Procedures writing
English speaking / writing - a must
Service orientation, interpersonal relationship, self-learner
Required Experience:1-2 שנים
Locations:נתניה, רעננה / כפר סבא, הרצליה / רמת השרון, הוד השרון, חדרה
Sub Categories:תמיכה, sys admin win, תשתיות
Job Scopes:משרה מלאה

Devops Engineer (120696)

לפני 17 שעות
שלח קורות חייםהוסף לסל
MOBILEYEMobileye changes the way we drive, from preventing accidents to semi and full autonomous vehicle. If you are excellent, bright, hands on person with passion to make a difference, join the revolution!

At Mobileye, we build products that help drive the Automotive industry towards the Autonomous Vehicle revolution. This is an exciting opportunity to work with highly talented teams, working on one of the most cutting-edge technologies - Mobileye's REM ™ Technology (https://www.mobileye.com/our-technology/rem/): Leveraging Mobileye's millions of sensors worldwide ("Crowd”) to build large-scale, High Definition maps for Autonomous Vehicles. This HD map is an enabler for all Autonomous Drive applications, and is positioned in the core of Mobileye's AV solution.

What will You do?

Design and build solutions using Python, Shell scripting, Docker and related technologies. Develops, deploys, maintains, and troubleshoots internal tools and microservices. Automate workflow using open source tools and public cloud infrastructure.

Supports high-complexity internal teams and facilitates automation in AWS Cloud environment.
Collaborates with other teams on tools for systems and application automation.
Core components (microservices) upgrade.
Create tools and helper apps to automate maintenance operations.
Assist other teams using our system with troubleshooting.
Maintain development environment.
Tier 2 Support for production environment.
Stability and performance of internal systems and tools.
Efficiency improvements in the workflows of Supported teams.
Job Requirements:Proficient programming or scripting ability, in Python and Linux shell scripts.
Proficient automation skills with Ansible (preferred), Terraform, Chef or similar.
Working experience with AWS managed services including but not limited to Application Load Balancers, Kinesis, S3, EC2, Route53, VPC, Lambda.
Applications and tooling includes, but not limited to: Nginx, Spark, HDFS, PostgreSQL, Zookeeper, Kafka, Redis, Elasticsearch, Docker, Consul, Nomad.
Use of source control system such as Github.
Working knowledge of software development methodologies including, regression testing, Jenkins continuous integration and git workflow.
Experienced with integrating disparate systems through, REST/JSON APIs and proprietary interfaces.
Experience with high-availability, high-performance, open source web technologies.
Required Experience:3-4 שנים
Locations:מרכז, שרון, שפלה, ירושלים, דרום, יהודה ושומרון
Sub Categories:DevOps, תשתיות
Job Scopes:משרה מלאה
Mandatory Requirements
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Devops Engineer

לפני 17 שעות
שלח קורות חייםהוסף לסל
L4B SoftwareL4B Software is a fast growing, global software company with its headquarters in Germany. We are focused on Embedded software solutions and support leading OEMs and Tier-1-clients in the automotive, customer devices and industrial automation industries.
We are recruiting a Devops engineer for our branch in Israel.
As the lead DevOps engineer, you will have direct influence over choices of solutions and technologies. You will create and support the development processes, tools, builds, automation system, integration etc. As the lead DevOps engineer you will have direct influence over choices of solutions and technologies.
Job Requirements:• Bachelor’s degree in software engineering, computer science, electrical engineering or mathematics
• Experience with automation systems administration
• Experience in systems integration
• Strong scripting capabilities (PowerShell, BASH, python…)
• Experience with Jenkins, DOCKER, VM , GIT
• Strong background in Linux and Windows administration
• Experience as a software developer
• Experience with Virtualization solutions Advantages: Ability to use open source technologies
Advantages
• Knowledge in network administration (ethernet, wifi, 802.1q, 802.1x)
• Knowledge in authentication administration (LDAP/AD, RADIUS)

What do we offer?
• Open, team oriented corporate culture, that supports direct communication in the whole company
• Exciting working environment – share with us your passion for the latest technology
• Unique team spirit – become part of our team, consisting of international experts in our multicultural branches
• Enjoy a flexible work schedule for a healthy work and leisure balance.
Required Experience:3-4 שנים
Locations:נתניה, רעננה / כפר סבא, הרצליה / רמת השרון, הוד השרון, חדרה
Sub Categories:DevOps, LINUX / UNIX
Job Scopes:משרה מלאה

Inside Sales Team Lead

לפני 21 שעות
הגש/י מועמדות
RADWAREResponsibility for leading and managing a small group of Tier III ISRs, including taking an active role in managing a few regions by himself.
• Present a plan to meet targets of X% T III churn reduction YOY
• Prepare and implement a well-synchronized process for the team
• Manage and follow up with the team on their progress on a daily basis
• Report statuses and statistic data on a weekly basis
• Build script scenarios for ISRs to use when contacting Tier III customer
• Drive growth and revenues of Tier III customers with new initiatives to increase their interest in Radware
• Improve database accuracy
• Undertake research into target companies in order to identify potential pain points and engagement strategies.
• Access company web site, identify services offered, identify partner base (vendor and technologies offered), determine if the service provider is the right caliber/Tier
• Engage contacts within target organizations to determine opportunities and position the client's solution set
• Understand their internal company power, what makes them look good to peers in order to accurately pitch the client’s value added; navigate the main company phone menu: talk to tech support or sales line to gather intelligence on their customer base, services offered, vendor/technology partner
• Identify, initiate, and nurture relationships both over the phone and via e-mail
• Promote activities and events to stimulate interest in prospect accounts
• Ability to identify and close inside the business for Cloud WAF and Cloud DDoS
As a Tier III Inside Sales team lead, you will work closely with the sales and marketing teams to identify new business opportunities within Tier III existing accounts. You will create partnerships around client technology needs. You will collaborate with field sales personnel to help drive and attain sales targets.
Job Requirements:• Success in this position requires a passion for talking with people, solving problems, persistence, identifying opportunities, and winning. This role necessitates the generation of heavy call volumes and e-mails in order to identify Qualified Leads and reduce customer churn.
• At least 2 years of lead generation and Inside Sales experience - ideally in the Information Technology space.
• At least 1 year of experience in leading and managing an Inside Sales team.
• Leverage internal client resources (employees, portal resources, price matrix) to drive opportunities.
• Convince client architects/product management that a meeting/opportunity is worth investing in.
• Understand who at the client is the best fit for an opportunity, based on their sales/engineering skill set and product knowledge.
• Understanding of the client customer base: product, use case, vertical, tier/caliber
• Possession of strong persuasion skills and the ability to cold call into target personnel within an organization and to generate interest.
• Outstanding telephone and customer service skills, the ability to listen well and uncover a prospective client's pain points.
• The ability to establish and nurture relationships via phone and e-mail.
• First-rate verbal and written communication skills.
• A leader that wants to grow – Has the ability to plan and execute and be a model for the employees reporting to him.
Required Experience:5-6 שנים
Locations:מרכז, שרון, שפלה
Sub Categories:מנהל מכירות הייטק, תקשורת / שו"ב, מכירות בינלאומיות
Job Scopes:משרה מלאה
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חיפושים אחרונים באתר: עבודה בצוות, סטארט-אפ, דמים, סלקום, tier 2 support engineer
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