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סקטור: הייטק
מספר עובדים: 5001-10000
כתובת: הברזל 10, תל אביב יפו, ישראל
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דרושים BMC Software

BMC's products help customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. Our products offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations etc. BMC has more than 6000 employees worldwide, including 400 employees in Israel, who are located in our branches in Tel Aviv and in Tel Hai (near Qiryat Shmona)
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  • קבוצות ספורט
  • תרומה לקהילה
  • חדר משחקים
  • חניה
  • אירועי חברה
  • קפיטריה
  • סבסוד ארוחות
  • ימי חופש
  • כרטיסי הטבות
  • קרן השתלמות
  • בונוסים
  • ימי כיף
  • בקרבת מסעדות

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חשב מסלול

Technical Support Analyst

לפני 2 שעות
שלח קורות חייםהוסף לסל
BMC is looking for a technical support analyst who is customer-focused and technically skilled.
The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug, and resolve product issues of moderate scope.
This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.

Primary Responsibilities:
•Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
•Recreate and simulate customer scenarios.
•Manage product problems through support analysis sessions.
•Work directly with R&D to resolve complex support problems
•Provide Introductory Training to customers when upon call.
•Review and approve cases according to the escalation procedure.
•Prepare for and supports new products within the technical area.
•Include product documentation review and revisions.
•Work on customer support related projects as assigned.
•Test resolutions provided by development and package for release to customers.
Job Requirements:•Experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
•Experience in debugging with software development tools.
•Applications administration and troubleshooting.
•Must be a highly motivated, independent, and flexible person with strong team directed abilities and a collaborative Whatever it takes attitude.
•Ability to duplicate a customer's specific software error to define the cause.
•Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
Required Experience:1-2 שנים
Locations:עכו / נהריה, גליל / גולן, טבריה, עפולה / נצרת
Sub Categories:תמיכה, sys admin unix, תשתיות
Job Scopes:משרה מלאה

Java Fullstack Developer - Tel Hai

לפני 22 שעות
שלח קורות חייםהוסף לסל
BMC Control-M Conversion team is looking for a Full-stack Java and/or Web Developer to join a Scrum team of highly skilled developers, which are responsible on developing a set of tools that enable our customers to migrate from our competitors’ products into Control-M.   We are looking for candidates who love to learn and experience with new tools and technologies and have high motivation to continuously develop their skills set while contributing and influencing their Team.       Job Responsibilities include: Designing and developing new innovative tools using modern back-end and front-end Java and Web technologies Supporting our customers by adding features or fixing defects in our exiting set of tools. Contributing to the team continues the improvement process. Make sure all new code is covered by automatic tests (Unit, Component, End to End)
Job Requirements:Job Requirements:
BS degree in Computer Science (Must)
3 to 5 years of Hands-on Java or Web Development experience both on backend and frontend sides
Experience in writing clean code which is covered by Unit Tests.
Object-Oriented design and analysis experience.
Experience in Cucumber framework – Advantage
Experience working with Git and Jenkins – Advantage
Experience in TDD, Legacy code refactoring– Advantage
Experience in Scrum Agile methodologies – Advantage
Ability to communicate clearly in English.
Required Experience:3-4 שנים
Locations:עכו / נהריה, גליל / גולן, טבריה, עפולה / נצרת
Sub Categories:JAVA, JavaScript, Full Stack
Job Scopes:משרה מלאה
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