שלח קורות חייםהוסף לסל
1. Manage the team to deliver exceptional service to customers
2. Lead the proactive efforts of outbound, conversion and player retention that are in the customer support responsibility
3. Solve problems, make informed decisions and manage the department wisely in order to maximize service levels and efficiencies
4. Develop and implement work procedures to improve day to day operation of the team
5. Monitor customer feedback closely to be able to improve overall site and product experience with the relevant personnel
6. Monitor performance and motivate team members in order to keep high standard of work.
Job Requirements:1. 2+ years’ experience in similar position
2. Excellent written and verbal skills
3. Experience of people management in a contact center environment
4. Experience of coaching others to achieve targets and improve performance
5. Mother tongue level of English, written and spoken
6. Additional languages – an advantage
7. Experience from Gaming/Forex/Binary Options companies – advantage
8. Proficient user of Excel including Pivot tables
9. Good analytical skills – Ability to Identify and analyst data to draw conclusions;
10. Good communication skills: Excellent verbal and written skills in English.
11. Fast learner, proactive, highly organized, supportive.
Required Experience:3-4 שנים
Locations:מרכז, ירושלים, צפון, דרום, השרון, השפלה, חיפה והקריות
Sub Categories:מנהל/ת תפעול