Quality Engineer (Root Cause Analysis)

תיאור משרה

The Quality Engineer is responsible for investigating and resolving quality-related issues, with a primary focus on Root Cause Analysis (RCA) and managing customer complaints. This role ensures that corrective and preventive actions are implemented effectively to maintain product quality and customer satisfaction.

Responsibilities:
• Lead Root Cause Analysis for internal and external quality issues using structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys).
• Manage and resolve customer complaints, ensuring timely communication and resolution.
• Develop and implement Corrective and Preventive Actions (CAPA) to prevent recurrence of issues.
• Collaborate with cross-functional teams (Manufacturing, R&D, Supply Chain) to drive quality improvements.
• Maintain documentation of investigations, actions, and results in compliance with company and regulatory standards.
• Monitor quality metrics and trends to identify systemic issues and improvement opportunities.
• Support audits and regulatory inspections related to quality processes.
Provide training and guidance on RCA tools and techniques to internal teams.