שלח קורות חייםהוסף לסל
דאטורמה טכנולוגיותDatorama is looking for an IT Help Desk Administrator to support our employees in the Tel-Aviv R&D center. The successful candidate will enjoy working in a fast paced, high achieving environment and will thrive on solving IT activities and services to company users. The job will also include involvement in planning and implementing IT projects.The member will be part of a global team.
Respond to requests for technical assistance in person, via phone and system.
Diagnose and resolve technical hardware and software issues.
Install end user equipment, software and telecommunications systems.
Coordinate and manage NAM/EU/ APAC Vendors Activities.
Support IT Purchasing upon demand.
Research questions using available information resources.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard helpdesk procedures, logging all helpdesk interactions and administering helpdesk software.
Redirect problems to appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems, requests and document resolutions.
Assistance with planning and implementing IT projects, i.e Office Relocation, New Office Build.
Stay current with system information, changes and updates.
Participate in system conversions on a project basis.
Job Requirements:At least 2 years of experience as an IT helpdesk (preferably in a worldwide company that has remote offices).
Fluent Hebrew + English spoken and written.
Familiarity with Hardware components (Desktops, Laptops , Servers).
Deep knowledge of Apple and Microsoft OS.
Experience with imaging tools such as SCCM.
IT backend environment understanding (One login, Active directory, O365, Google Work).
Experience creating / enforcing AD GPOs.
Well experienced in supporting end user desktop applications such as internet browsers, printing, Antivirus etc.
Knowledge of networking components and infrastructure (Lan / Wan).
Experience with deployment of passive /active networking equipment - advantageous.
Familiar with remote access and mobile user needs.
Experience with MAC – an advantage.
Communication skills for interfacing with employees and multi-tasking environment.
Experience using trouble ticketing systems like Freshservice, Sysaid, Servicenow – a must.
Knowledge and experience of customer service practices & ITIL – is a Plus.
What will you need to succeed?
High level of customer service
Learning and self-educated skills
Strong problem analysis skills.
Highly motivated & autonomous
Adaptability and Flexible personality
Planning and organizing
Attention to detail
Required Experience:1-2 שנים
Locations:מרכז, השרון, השפלה
Sub Categories:משרות הייטק כללי, תמיכה, מנהל רשת