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Technical Service Engineer - Tier3 Jerusalem

05/01/2020
שלח קורות חייםהוסף לסל
solaredgeBe part of Gamatronic, A SolarEdge division and form SolarEdge’s new Uninterruptible Power Supply (UPS) systems offering and services.

We’re located in Jerusalem and moving to Modi’in in 2020

The Tier 3 Technical Support team is the final escalation point within the Technical Support Organization. As a Tier 3 Engineer you will demonstrate an attitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction. You’ve the opportunity to troubleshoot and resolve the most difficult and complicated issues. This position works closely with R&D, Quality, Product Management, Engineering and Sales.

What you'll be doing in this position:
•The escalation point for Tier 3 TS issues being escalated from Tier 1 & 2 support staff globally.
•Provide product training to Tier 1 & 2 support and act as a mentor to junior support engineers.
•Provide “on-site” support to global customers as needed.
•Ensure that all levels of Customer Support are informed and current of all product enhancements/ latest releases by working closely with the Product teams and sharing that information with the entire Support organization.
•Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
Job Requirements:•Electrical or Electronics Engineering, and a minimum 3 years’ experience in providing call center technical support on electronic systems and/or capital equipment systems.
-Electrical license
•Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
•Ability to logically troubleshoot software issues to determine the root cause and present suggested work-around and solutions
•Basic understanding of AC/DC and DC/DC circuits and ohms law and DC/AC circuits and their basic principles/ topologies – Advantage.
•Basic understanding in building power flow: Schematic, Wire and CB selection, Power parameters and measurements – Advantage
•Proven professional client facing skills.
Other skills:
•Ability to demonstrate strong analytical and problem solving skills.
•Excellent written communication and verbal skills, as well as strong listening skills.
•Possesses strong customer relation skills.
•Ability to handle multiple priorities.
• Fluent English, speaking and writing – Must. Other languages - Advantage
•Ability to travel globally 25% (or more) to customer site as needed.
Required Experience:3-4 שנים
Locations:מרכז, ירושלים
Location:ירושלים
Sub Categories:תמיכה, משרות הייטק כללי
Job Scopes:משרה מלאה
For more jobs and additional info about:solaredge


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