לצערנו המשרה כבר לא בתוקף

Support Engineer / Customer Success Manager

3-4 שנים |
משרה מלאה
| 24/01/2021
תיאור משרה

Technical Support Engineer
At least 3 years’ experience in technical support for large scale information systems.
Proven experience with mobile or web based systems
Experience with tech support web tools such as Zendesk or Jira Service Desk
Experience with SQL, APIs and Web systems
Willing to provide “On Call” support in 24/7 shifts and during weekends when required
Ability to troubleshoot issues to distinguish between user error and actual system defects
Training and presentation skills
Excellent verbal and written communication skills.
Proficient in English speaking and writing
Team Player
Experience with Jira and Confluence – an advantage
EU Citizenship – an advantage
Experience with IIS, Web Services, Linux, AWS - an advantage
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משרה נוספת
4+ years experience in support roles
Must have experience with Linux Operating System
Experience with Docker/Kubernetes - an advantage
Understanding of software development methodology and lifecycle
Enjoy diving into complex technical problems and communicating their solutions
Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
Able to work independently in an autonomous environment
Strong interpersonal and communication skills, with ability to provide a focus on service
Strong fluency with English language (written and verbal)

דרישות התפקיד

Technical Customer Success Manager
חובה ניסיון בפיתוח !!!!!
CSM/Professional Services or other relevant experience
Experience in managing multiple stakeholders and projects
Experience with Technical solutions - Must
Experience in development tools – Big advantage
Experience and strong technical knowledge with Linux / Windows OS
A listener who is customer-oriented and attentive to their needs
Experience in using software for sales such as Salesforce
Proficient in English, read, write, and converse. - Must
Additional languages – advantage
Working days – Monday- Friday - US hours
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Professional Services Engineer -
At least 5 years of technical consulting experience as part of an enterprise software company or systems integration
Working knowledge with the following technologies: HTTP, JSON, XML, SOAP, Web and Application Servers
Experience setting up and installing software on Linux platforms (on-premise and cloud)
Experience with Databases (Oracle, MSSQL, PostgreSQL, etc)
Experience with Directories (LDAP, AD)
Experience with one or more of the following programming languages: Java, Shell, JavaScript, Python, or SQL
Excellent communication skills and experience working with global clients and partners
Familiarity with identity and access management - an advantage
Experience in a startup company - an advantage
Experience with containers and Kubernetes - an advantage
Ability to write technical documents - an advantage
Willingness to travel about 25%

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Professional Services Engineer -Good knowledge of the Windows operating system
Database – ability to diagnose problems, write queries, and maintain MsSql, MySql databases
Experience in working with Israeli and international customers
Experience working with R&D/Engineering teams to resolve open customer issues
Working with virtualization infrastructure (ESX/HV)
Working with the cloud environment (Azure/AWS)
Proven experience providing support to enterprise customers (>500 employees) and channel partners (e.g. Distributors, Resellers, Integrators)
English – High level (written and spoken)
Availability for traveling abroad
Nice to have:

Experience working with enterprise security software (firewall, AV, and device control, sandbox)
Experience working with email infrastructure (email security gateway and server)
Familiarity with cloud infrastructure (and specifically Azure)
Experience with writing scripts
Managing and working with a Linux environment