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A successful global startup is looking for a Customer Success Engineer - Tier 2-3 to join the team. This startup is keeping the positive spirit & team work, invest in its employees' growth and offer competitive com & ben.
Provide enterprise level support to our customers and prospects via a support system.
Take end to end ownership of customer issues and needs.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Monitoring & validation processes
Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
Develop data Reports
B.Sc. degree in Information systems or industrial engineering
At least 2 years of experience in tier 2-3 customer support/ customer success engineer / data / QA / GIS system development
Strong SQL background- must have
Deep knowledge in Linux systems, utilities and scripting
Strong troubleshooting and problem-solving skills
Great written and verbal client communication skills
Team spirit, self-motivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Be highly detail oriented
Experience using cloud environment/ AWS / AZURE
Knowledge in ETL process performance tuning