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we are looking for a Service Desk Supervisor to lead our global help desk services. The IT team is responsible for all IT and help desk services across our global teams. In this role, you will be responsible for providing global first-class help desk service, measuring and improving the service, according to SLAs.
Hands-on technical investigation for customer issues.
Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA policy.
Proven experience with cloud applications (SaaS) support.
Experience with Mac OS, Windows, and Linux.
Time management and analytical skills.
Strong leadership skills – must be able to guide and advise team members.
Good knowledge of customer relations, relationships amongst members of the Help Desk team, and Excellent communication skills.
Highly structured work approach, ability to manage multiple activities in parallel - “Getting Things Done Person”