We’re looking for a Technical Services Associate for the Operations & Services Department. We are looking for a hands-on person, with a great technical & analytical mind, interpersonal skills and service / solutions orientation.
You will join the Tech Services team that oversees internal-customers' technical requests and needs, configures tools and provides a wide-range service to the Operations & Services department as well as to other departments within the company. you will act as a technical support liaison and as an escalation focal point. As such, you’ll work on ongoing technical tasks and configurations, initiate and drive the implementation of technical solutions, as well as come up with ways to improve work processes and procedures. You will collaborate on daily basis with different teams such as Bank Operations, R&D, Product, Business etc.
What will you do…
Utilize knowledge and expertise to research and resolve issues in a timely manner, while ensuring customer satisfaction
Solve Zendesk tickets by investigating and managing technical issues and incidents
Troubleshoot issues in production environments and verify solutions
Configure internal tools
Perform basic data analysis
Demonstrate a proactive approach to problem solving, while thinking critically and outside the box
Collaborate with Business, R&D, Project and Product departments by providing technical knowledge, input, solutions and services, to ensure stability, scalability and quality of the product and services
Take part and represent Operations & Services’ tech needs and capabilities in cross-company projects
Occasionally create internal documentation and perform knowledge-transfer presentations to team members
Have you done this kind of stuff?
Utilized your skills to troubleshoot & solve technical issues
Demonstrated analytical and problem-solving skills
Displayed strong interpersonal and communication skills
Led the way with new ideas to improve existing flows
Prioritized and worked under pressure
1-3 years of experience in an operations with technical and analytical orientation
High proficiency in spoken and written English - Must
SQL skills - Must
Advanced Excel skills
Self-motivated, detail-oriented problem solver with ability to get things done
Strong communication and interpersonal skills