Help Desk Global Service Team Leader
Global company is seeking a full time IT support team leader.
you will be responsible on a team level Tier 1 technicians in Israel, the team maintain and provide support of computer systems and networks for the companys employees.
The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills, ability to work on multiple tasks at the same time.
Proven work experience as a global Help desk team leader of at least 2 years.
Must have good understanding of a service business and KPIs.
Excellent communication and customer service skills.
Excellent time management skills.
Excellent ability to multitask across multiple projects and prioritize in fast paced environment.
Knowledge and experience in supporting development (R&D) teams
Min. of 3 years prior experience as an IT support engineer
Strong knowledge of Microsoft Windows operating system Microsoft Office products,
Mac operating system and Mac management big advantage
At least 3 years of proven experience in Active directory, Office 365, VPN, Printers, Personal computing,
Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
Image computers according to specification using SCCM/JAMF/MDM big advantage.
המשרה מיועדת לנשים וגברים כאחד.