Technical Support Engineer

רחובות |
3-4 שנים |
משרה מלאה
| 05/05/2021
תיאור משרה

• Provide Customer Service and Support f both by phone, by remote tools, and physically at customer sites worldwide
• Assist customers to troubleshoot and resolve support issues, including operation, maintenance, database management, operating system, custom code, and performance tuning.
• Carry out installations and training of products at customer sites around the world
• Perform routine preventive maintenance on products
• Follow up on past service calls and customer requests to ensure delivery or resolution
• Document and maintain Field Document Forms; Service Records, and Customer Complaint records in compliance with Quality Management System
• Ensure customer satisfaction through professionalism and swift resolution

דרישות התפקיד

• Excellent customer oriented individual, prioritizing and problem solver approach
• Excellent written and oral English communication skills - Must
• Technical background assembling complex integrated systems
• A keen understanding of computer hardware and Windows OS
• Experience working with microscopy based systems (advantage)Proficient with MS office applications including Word, Excel, PowerPoint and Outlook
• Prior relevant work experience providing some form of technical support (medical device - advantage)
• Mechanical / Electrical / Computer Engineer /Practical Engineer education background
• Experience performing frontal customer technical training