What’s the job?
Read and write complex queries based on data and applications requirements
Troubleshooting from investigation to resolution for cross company requests and issues related to configuration.
Analyze and resolve issues related to configuration.
Coordinate with internal teams to gather requirements and confirm project objectives and priorities.
Develop and document guidelines, processes, procedures and best practices for consistent use of the system across the company
Serve as a point of contact for incoming requests for course creation, reports, and identify and resolve issues with the system
At least 5 years of experience in applications and data environment
At least 3 years working with complex data analysis
SQL top expertise
Expertise with advanced Reporting and BI tools (i.e. Power BI, Tableau, etc)
Experience visualizing and presenting data insight to stakeholders
Experience with enterprise applications (i.e. SAP, Salesforce, or similar)
Strong analytical and business orientation
Independent, initiative, detail-oriented
ADVANTAGE (Nice to have)
Experience working with KPI Metrics and SLA
Experience developing statistical model
Solution mindset with a bias towards looking for operational improvement.
Configuration management knowledge - Advantage
Experience with monitoring systems - Advantage