לצערנו המשרה כבר לא בתוקף

Global Tier 1 Support Manager

1-2 שנים |
משרה מלאה
| לפני 18 שעות
תיאור משרה

We are looking for a Global Tier 1 Support Manager

דרישות התפקיד

3 years experience in support shift/team leadership
3 years experience using customer support tools (ticketing, chat, analytics)
Experience as a call/support center manager - major advantage
Experience with support workforce management and scheduling tools
Experience in managing people, facilities, and operation
Effective oral and written communication skills in English and Hebrew (mother tongue level)
Ability to multitask in a high-pressure and sometimes hectic atmosphere
Driven to explore new methodologies and identify new opportunities for growth
Ability to breakdown complex issues and guide through technical processes in layman's terms
Self-motivated and accountable when working independently
A team player who cultivates a trusting and transparent culture
Exceptional courtesy, patience, and overall a “people person”