Fornova is looking for a Customer Support Engineer to provide excellent services and support to our growing customer base. The role includes addressing complex customer issues, developing and implementing new projects, increasing customer satisfaction, loyalty and retention.
The ideal candidate will provide the highest-level of technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering excellent customer experience.
Serve as a Customer support engineer who will master the company unique technology
Taking ownership on support related issues
Providing great customer experience, handling issues with expertise and kindness.
Work with internal teams to resolve customer outstanding issues
Establish knowledge and process to provide a great customer experience
1-3 years of experience as Customer Support Engineer
Graduate Information Systems or Industrial Engineering and Management
Working experience with databases like MySQL/ SQL\ Etc.- must
Experience with Linux
Working experience with Python – must
Working experience with Java Script
Reverse engineering of API/web-applications - advantage
Excellent troubleshooting skills
High level of communication skills in English
Ability to work independently in a multitasking and pressured environment
Full time employment