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ChargeAfter is a market-leading SaaS platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for the modern enterprise. We are creating the next wave of credit at the point of sale: omnichannel, global, personalized, optimized credit from multiple tiered lender sources in real-time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile.
As a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform, ChargeAfter has achieved more than 150% growth in 2020. Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success driven Technical Implementation Manager to help make it happen!
ChargeAfter is venture-backed by the leading names in the financial industry to include Visa, Mitsubishi Bank (The 4th largest bank globally), BBVA (The 10th largest bank globally), Synchrony Financial (The leading consumer financing and private label credit card provider globally), PICO Venture Partners, Propel Venture Partners and the Plug and Play VC. ChargeAfter has also won several awards such as the BBVA open talent award, the "Promising Fintech Startup in Lending & Financing" award by Citibank and Visa and the Red Herring “Top 100” North American award.
As a skilled and professional Technical Implementation Manager you will be part of our Onboarding and Integration team. You will be responsible for managing the entire integration and implementation process of ChargeAfter's solution for our clients from e2e while serving as their main technical focal point.
Play a critical role in our client’s success, you will work closely with internal and external stakeholders to ensure an efficient and successful execution of the client’s integration and onboarding process while providing configuration and integration guidance to the client, and communicating to senior management on status, risks, and resourcing needs
Manage clients’ technical integration and onboarding process end to end, while ensuring that the client implementations are completed on time and meet client expectations
Provide technical support and guidance for our clients through the onboarding process from a technical and enablement perspective
Create, manage and maintain our eCommerce plugins and external and internal documentation, for integration and implementation purposes
Refine and implement processes and tools for seamless onboarding and integration experience and better planning and improved communication with clients
Passionately serve as the customer's advocate and provide feedback to product management and engineering regarding customer's requests, emergencies and unmet product needs
3+ years as a Technical Implementation Manager, Partner Engineer or Solution Engineer – a must
BSc in computer science/engineering (or equivalent) – a must
Experience with backend technologies for web applications and client-side frameworks like React and Angular
Experience in supporting customers with technical and/or integration issues
Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
Nice to have:
2+ years of experience working in the banking or FinTech industry and deep knowledge of consumer or business lending, financing products, and operations - huge advantage!
Experience in eCommerce or SaaS company, within a customer or partner facing role – an advantage
Familiarity with the Shopify, BigCommerce, Magento and Salesforce ecosystems – an advantage
Customer-facing experience - ideally in North America
Outstanding problem-solving ability, eagerness to learn, and curiosity
Fast learner with an adaptable attitude and personality that is ready for continuous change