You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.
We are looking for an English-speaking customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.
Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
Identify and analyze recurring issues and trends by working with other departments until resolution
Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
Work in a dynamic, team-focused environment with great freedom, career development, and benefits.
Native or Mother tongue level in English (written and spoken) – MUST!
Excellent interpersonal and communication skills
Proactive & can-do attitude!
Ability to work in a fast-paced environment
High-level understanding/interest in social gaming/online marketing field
Full-time position including weekends (hours add up to a 5-day work week)
1+ years of experience in customer success – an advantage