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Head of Technical services managing a team of 4-5 engineers responsible for all support and system needs of the company.
Both hands on and management capabilities are required.
Tier 3-4 support for customers deploying and using AGAT’s cyber products.
Manage all technical issues raised by customers and internal stakeholders.
Responsible for all system needs of the company - on-prem and cloud.
Build, maintain and develop cloud SaaS environments
Monitor and Manage costs of cloud services
Supporting large international enterprise customers with high security requirements.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.
Install, configure product at customer environment in POC
Perform technical training for customers
Post articles, tips, KB and guides of the product
Build complex lab environments with integration to other leading security products in DLP, MDM/UEM, Threat prevention
Sometimes off hours duty is required. Once a week until 9. No extra hours needed.
No travel is needed.
Position is in Jerusalem (Hozvim hi tech park)
3 years Experience in technical support / system
Fluent English - spoken and written
Ability for flexible hours as required
Experienced in windows System and networking such as VMWare, Active Directory , Firewalls, Virtual machines, AWS, Azure, Certificates, DNS, SQL, DLP , MDM, Cloud ,ADFS
Please send CV to email@example.com with the text “215 Technical manager” in the subject