BMC is looking for a Technical Support Engineer to join our amazing team in Tel Hai (near Qiryat Shmona).
In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment.
Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Maintain a low rate of non-bug escalations to development team.
Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Knowledge expert that will serve as the focal point to the entire Professional Services organization.
Ongoing support and working closely with the business teams throughout the company.
2+ years’ experience in a similar technical support\sys-admin\deployment position
Experience in reading and writing DB queries (PG, Oracle, MSSQL).
Thorough knowledge of Linux
Ability to understand Java on the code level
Creative troubleshooting abilities
Web debugging experience – devTools, Charles, performance investigations
Experience with System log analysis
Ability to understand flows and provide creative technical solutions
Strong capabilities of building organized processes and structured formal documentation
Fluent English and excellent customer facing and communication skills (verbal and written)
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Experience in a multinational organization
Academic degree in Computer Science/Industrial Engineering
Experience in debugging server-side code
Working with SaaS products and familiarity with Datadog
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