Customer Success

ראשון לציון |
1-2 שנים |
משרה מלאה
| לפני 4 שעות
תיאור משרה

Bugsec is looking for a Customer Success
Responsibilities:
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Being the trusted partner for the customer
• Manage the customer's services and projects within the platform.
• Collaborate closely with team members and subcontractors to provide the services.
• Work with the Sales team to support renewals and expansion opportunities.
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support

דרישות התפקיד

• 2+ years experience in customer success or account management or project management role preferably in cybersecurity SAAS companies.
• Strong interpersonal, organizational and project management skills
• Proven track record of working in a customer-facing role
• Proven experience in IT infrastructure, communication, and cybersecurity.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step training & assistance, both written and verbal
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Strong analytical skills, with the ability to translate data into insights
• Experience with Excel
• High proficiency in English
• Advantage: Proficient knowledge in cybersecurity risks, services, products, and solutions.

* משרה זו פונה לנשים וגברים כאחד.