לצערנו המשרה כבר לא בתוקף

Help Desk Specialist

1-2 שנים |
משרה מלאה
| לפני 9 שעות
תיאור משרה

Key Responsibilities:

Provide Tier 1 and Tier 2 support for users and systems in a Windows 365 environment.
Resolve user-reported technical issues through various channels, including phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network problems, ensuring timely resolution.
Escalate complex issues to higher-tier support teams or vendors when necessary.
Document support requests and resolutions in a clear and organized manner.
Assist in user onboarding and offboarding processes, including setting up and disabling accounts.
Collaborate with other IT team members to maintain a secure and efficient IT infrastructure.
Stay up-to-date with the latest technologies and industry best practices to enhance your support capabilities.
Provide excellent customer service and maintain a positive, professional demeanor when assisting users.

דרישות התפקיד

At least 1 year of experience in a similar help desk or technical support role.
Strong knowledge of Microsoft 365 applications and services, including Outlook, SharePoint, Teams, and OneDrive.
Proficiency in diagnosing and resolving common hardware and software issues.
Familiarity with Windows operating systems (Windows 10/11) and macOS.
Excellent communication and interpersonal skills.
Adept at multitasking and prioritizing tasks in a fast-paced environment.
IT certifications, such as CompTIA A+ or Microsoft certifications, are a plus.
Customer-oriented and committed to delivering top-notch user support.

* משרה זו פונה לנשים וגברים כאחד.