Help Desk Specialist

תיאור משרה

Key Responsibilities:

Provide Tier 1 and Tier 2 support for users and systems in a Windows 365 environment.
Resolve user-reported technical issues through various channels, including phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network problems, ensuring timely resolution.
Escalate complex issues to higher-tier support teams or vendors when necessary.
Document support requests and resolutions in a clear and organized manner.
Assist in user onboarding and offboarding processes, including setting up and disabling accounts.
Collaborate with other IT team members to maintain a secure and efficient IT infrastructure.
Stay up-to-date with the latest technologies and industry best practices to enhance your support capabilities.
Provide excellent customer service and maintain a positive, professional demeanor when assisting users.