Customer Success Manager

תיאור משרה

We are looking for our site in Haifa as a Customer Success Manager
The platform provides a comprehensive range of solutions and automation tools to assist hoteliers in unlocking the full potential of their properties.
As a Customer Success Manager, you will be responsible for deepening and enhancing relationships with our key customers to ensure their high engagement, satisfaction, and business growth. You will provide strategic guidance and support and collaborate with various internal teams to drive customer satisfaction, retention, and upsell opportunities.

Responsibilities:
• Develop a deep understanding of the client's business goals, objectives, and challenges.
• Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels.
• Identify opportunities for strategic alignment between the client's needs and our products/services.
• Self-managed, demonstrating the ability to work effectively with minimal supervision.
• Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization by aligning their needs with departments such as Product, R&D and Customer Support.
• Collaborate with Product and Development teams to communicate client feedback and contribute to product roadmap decisions.
• Monitor customers’ health scores, SLA, and satisfaction levels to identify customers at risk and improve their experience.
• Identify growth opportunities within the customer base and strive to realize these opportunities.
• Promote customer reference plans and identify brand ambassadors to share the company’s benefits and values.