IT Field Support Coordinator

תיאור משרה

Key Responsibilities:
Operational Coordination & Leadership: Act as the primary point of contact for the field support team’s daily activities, coordinate task assignments, shift coverage, and workload balancing across the team. Monitor team performance and drive accountability through KPIs and service metrics. Serve as the liaison between the field support team and IT foundation site lead. Identify process gaps and propose improvements to enhance service delivery.
IT Field Support: Provide Tier 1 and Tier 2 support for end-user hardware, software, and connectivity issues. Oversee deployment, configuration, and recovery of IT assets (laptops, peripherals, mobile devices) while also executing hands-on tasks. Support onboarding/offboarding processes in collaboration with HR and IT teams.
Inventory & Asset Management: Maintain accurate records of IT stock levels, asset assignments, and procurement needs. Coordinate with procurement and vendors to ensure timely replenishment of IT supplies. Ensure compliance with asset lifecycle policies and security standards.