Help Desk Specialist
תיאור משרה
- Provide technical support to end users via phone, remote tools, and on-site assistance.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral equipment.
- Support Microsoft environments including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory / Entra ID administration.
- Manage service requests and incidents through the IT ticketing system while meeting SLA targets and escalating complex issues when required.
- Support endpoint configuration, software deployment, and workstation preparation for onboarding and offboarding processes.
- Assist in maintaining IT asset inventory and document troubleshooting procedures and solutions.
- Provide support during off-hours or weekends when required.
דרישות התפקיד
- Minimum of 3 years of experience in Help Desk / IT Support roles in an enterprise environment.
- Strong hands-on experience with Windows 10/11, Microsoft 365, and Active Directory / Entra ID administration.
- Experience troubleshooting hardware, operating systems, and enterprise applications.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience working with ticketing systems and service management processes (SLA / escalation).
- Strong service orientation, communication skills, and the ability to manage multiple tasks under pressure.
- Availability to work beyond standard hours when needed.
Advantages:
- Relevant IT certifications
- Experience with endpoint management tools such as Microsoft Intune / Endpoint Manager / SCCM.
- Experience supporting enterprise environments (200+ users).
- PowerShell & Scripting skills
* משרה זו פונה לנשים וגברים כאחד.
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דרושים IL
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