שלח קורות חייםהוסף לסל
דאטורמה טכנולוגיותDatorama is looking for an IT Manager to support all of our global offices. The successful candidate will enjoy working in a fast paced, high achieving environment and will thrive on solving IT activities and services to company users. The job will also include involvement in planning and implementing IT projects.
Respond to requests for technical assistance in person, via phone and system.
Diagnose and resolve technical hardware and software issues.
Install end user equipment, software and telecommunications systems.
Coordinate and manage NAM/EU/APAC Vendors Activities.
Support IT Purchasing upon demand.
Research questions using available information resources.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard helpdesk procedures, logging all helpdesk interactions and administering helpdesk software.
Redirect problems to appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems, requests and document resolutions.
Assistance with planning and implementing IT projects, i.e Office Relocation, New Office Build.
Stay current with system information, changes and updates.
Participate in system conversions on a project basis.
Responsible for all software custom development activities including design, development, testing, deployment and support.
Will build a team of developers and manage third party partners.
Will perform project specific hands-on development and customization to core product & applications to accomplish client's needs.
Work with client teams, third party providers and regional staff to define all integration requirements needed on a project by project basis.
Work with the regional Technology Integration Manager to ensure integration is fully compliant to all technical and functional requirements.
Work with project management staff to assist in defining project schedules and be accountable to ensure the integration team meets the expected delivery timelines.
Provide regular and effective updates to and work with the Technology Integration Manager in identification, management and mitigation of any delivery risks or issues.
Utilize Agile development processes to manage pace of delivery, backlogs and estimates.
Learn and understand all facets of the Datorama core products a
Job Requirements:At least 4 years of experience as an IT Administrator (preferably in a worldwide company that has remote offices).
Fluent Hebrew + English spoken and written.
Familiarity with Hardware components (Desktops, Laptops, Servers).
Deep knowledge of Apple and Microsoft OS.
Experience with imaging tools such as SCCM.
IT backend environment understanding (One login, Active directory, O365, Google Work).
Experience creating / enforcing AD GPOs.
Well experienced in supporting end user desktop applications such as internet browsers, printing, Antivirus etc.
Knowledge of networking components and infrastructure (Lan / Wan).
Experience with deployment of passive /active networking equipment - advantageous.
Familiar with remote access and mobile user needs.
Experience with MAC – an advantage.
Communication skills for interfacing with employees and multi-tasking environment.
Experience using trouble ticketing systems like Freshservice, Sysaid, ServiceNow – a must.
Knowledge and experience of customer service practices & ITIL – is a Plus.
Managerial Experience- a big plus.
What will you need to succeed?
High level of customer service.
Learning and self-educated skills.
Strong problem analysis skills.
Highly motivated & autonomous.
Adaptability and Flexible personality.
Planning and organizing.
Attention to detail.
Required Experience:3-4 שנים
Locations:מרכז, השרון, השפלה
Sub Categories:משרות הייטק כללי, sys admin unix, תמיכה