Help Desk Manager / Team Leader

תיאור משרה

Lead a team of helpdesk technicians in Israel and overseas to ensure smooth operations across the organization.
Generate regular reports of Service Desk team performance both for team improvement and for executive reporting.
Process Improvements - review current processes, identify and implement improvements to gain efficiency.
Create, update, maintain, and refine policies and procedures to support the organization.
Communications - ensure notifications are sent to the appropriate teams in the event of an update or system outage.
Responsible for inventory management and procurement.
Partner with key departments to enhance user training and security awareness.
Develop an understanding of enterprise applications, the various user groups, and interconnectivity.
End user support for executive level.
Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously.