Customer Success Manager

תיאור משרה

TeraGen seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company.

About the company:
Using a unique, cutting-edge AI based technology, TeraGen is the most advanced management tool for app owners, enabling them to achieve extraordinary marketing and in-app conversion goals. As of last years, TeraGen has become the #1 solution for some of the worlds biggest brands on both the Apple App Store and Google Play Store, expanding and scaling their business to a whole new level. Using TeraGens technology, selected brands have become leaders in their industries, at the forefront of the app stores, well-known to millions of worldwide users.

Responsibilities:
- Managing the companys customers
- Identifying and capitalizing on upsell opportunities by managing customers account status and ensuring they purchase the most beneficial products and services for their business needs and financial goals
- Consistently achieving monthly and quarterly revenue targets, striving for high retention
- Analyzing customer usage data using self developed tools for improving customer performance and ensuring their success
- Understanding client requirements then educating and advising them accordingly for best platform usage practices
- Serve as TeraGen person of contact in front of our clients and other teams
- Maintain a comprehensive and up-to-date know-how in the fields of ASO, marketing related technologies and industry news