Product Manager

תיאור משרה

Location: Jerusalem (Hybrid)
Type: Full-time position
Reports to: Director of Strategy and Innovations

JOINTECH is the innovation arm of JDC-FSU (Former Soviet Union), a large international humanitarian organization operating in multiple countries and serving communities through large-scale social impact work. Innovation and technology are core pillars of JDC’s strategy, and JOINTECH is responsible for translating that strategic direction into practical digital products, platforms, and technology-enabled solutions.

The Product Manager will lead the end-to-end delivery of JOINTECH products, from product requirements and product definition received from the business development and strategy teams, through specification, build, implementation, rollout, and continuous improvement. This is a technology product management role in a complex international organization - not a traditional NGO IT position. It requires a strong product operator who can drive execution with development partners, manage delivery in a structured way, and ensure products are implemented successfully and improved over time.

Key Responsibilities:
Lead the end-to-end product delivery lifecycle: product definition input ? specification ? build ? testing ? implementation ? rollout ? continuous improvement.
Translate business, operational, and strategic requirements into clear product requirements, user stories, priorities, and delivery plans.
Work closely with external development teams and technology vendors to drive implementation, ensure quality, and maintain delivery discipline.
Own day-to-day delivery governance: scope, priorities, roadmap execution, sprint/release planning, testing, and launch readiness.
Build and manage implementation plans, timelines, risks, dependencies, and mitigation actions across the full delivery process.
Coordinate closely with the business development / strategy unit and relevant stakeholders to ensure the product build reflects defined objectives and requirements.
Lead implementation and rollout processes with field teams and organizational stakeholders, ensuring smooth adoption and operational readiness.
Establish structured feedback loops from users, field teams, and stakeholders, and translate them into ongoing product improvements.
Own product documentation, including specifications, workflows, feature descriptions, release notes, and implementation materials.
Support the creation of training materials and onboarding assets for users and field teams.
Manage pilot execution, post-launch follow-up, issue resolution processes, and stabilization activities together with vendors and internal stakeholders.
Coordinate ongoing support processes, including issue intake, triage, prioritization, and resolution tracking with development partners.
Monitor product performance, usage, and operational effectiveness, and drive continuous enhancements based on data and feedback.